Privacy Policy

QEST4, LLC Privacy Policy

Effective Date: 05/26/2026

Last Updated: 05/26/2026

Version: 2.0

QEST4, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, use our practitioner platform and AI Assistant, or otherwise interact with our services.

Our services are intended for users located in the United States. By using our services, you confirm that you are located in the United States and agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal and non-personal information:

1.1 Personal Information

We collect personal information that you provide to us, including but not limited to:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and preferences if you create an account.
Payment Information: When you purchase our products or services, we collect payment details via secure third-party payment processors.
Professional Information: Business name, job title, industry, and professional credentials, if applicable.

1.2 Non-Personal Information

We automatically collect certain information when you visit our website or use our platform, including:

Log Data: IP address, browser type, pages visited, and time spent on our site.
Cookies & Tracking Technologies: We use cookies, tracking pixels, and similar technologies to enhance user experience and analyze site performance, including analytics provided by our member platform.

1.3 AI Assistant Information

If you use our AI Assistant (a separate practitioner-facing tool), we additionally collect:

Conversation Content: The messages you submit to the AI Assistant and the responses generated.
Usage Metadata: Contact identifier, message count, timestamps, and feedback you provide on AI responses.
Technical Logs: Limited operational logs (for example, contact identifier and message count) used to monitor performance and prevent abuse. These logs do not include the text of your messages.

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

To Provide Services: Processing orders, delivering products, offering customer support, and operating the practitioner platform and AI Assistant.
To Improve Our Website & Services: Analyzing user behavior to optimize our platform and AI features.
To Send Communications: Marketing emails, newsletters, promotional offers, and service updates (with opt-out options).
To Comply with Legal Obligations: Meeting regulatory requirements, responding to legal requests, and preventing fraud or abuse.

We do not use AI Assistant conversation content for marketing or sell it to third parties.

3. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information. However, we may share data with third parties in the following situations:

Service Providers: We share data with vendors and partners that help us operate our business, our practitioner platform, and our AI Assistant. See Section 4 for more details.
Legal Compliance: If required by law, we may disclose information to regulatory authorities, law enforcement, or legal entities.
Business Transfers: In the case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Any other mentions in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances. If you wish to be removed from receiving future mobile communications, you can opt out at any time by texting STOP.

4. SERVICE PROVIDERS

We share data with third-party service providers that help us operate our business, our practitioner platform, and our AI Assistant. These providers are bound by their own privacy and security commitments and are permitted to use your information only as needed to deliver their services to us.

Our service providers perform functions including:

Hosting and infrastructure for our website and applications;
Database services for storing practitioner accounts, AI Assistant conversations, messages, feedback, and related records;
Member platform and authentication services for our gated practitioner pages, including platform-related emails and page-level analytics;
AI language model services that generate AI Assistant responses;
AI embedding services used to power the AI Assistant’s reference content;
Payment processing for product purchases.

Our AI service providers do not use customer conversations to train their models by default, and they retain data only for limited periods consistent with their published policies before deletion. Operational logs maintained by our hosting providers are retained for limited periods and do not include the text of your AI Assistant messages.

Third-party service providers may update their policies, retention periods, and security practices from time to time. We may also add, remove, or replace service providers as our services evolve.

5. DATA RETENTION

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Account and contact information is retained for the duration of your relationship with us and a reasonable period thereafter.
AI Assistant conversations and messages are retained indefinitely unless deleted at your request or at our discretion. We do not auto-purge this content.
Rate-limiting and abuse-prevention records are automatically purged on a rolling basis (typically within 24 hours).
Logs maintained by third-party service providers follow their own retention schedules.

If you would like your AI Assistant conversations or account data deleted, please contact us using the information in Section 13. We will respond to verified requests within a reasonable period, typically no later than 30 days.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or alteration. These include encryption at rest for our primary database, gated access controls for the practitioner platform, and contractual safeguards with our service providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. PROTECTED HEALTH INFORMATION (PHI) AND CONFIDENTIAL CLIENT DATA

We are in the process of putting HIPAA Business Associate Agreements (BAAs) in place with applicable service providers. Until we notify you in writing that a BAA is in place that covers your specific use, you must not submit Protected Health Information (as defined under HIPAA) or other confidential client information through our practitioner platform, AI Assistant, or other services. Practitioners are solely responsible for complying with all privacy and confidentiality obligations that apply to their own practice, including HIPAA, state privacy laws, and the requirements of any professional licensing body.

8. YOUR RIGHTS & CHOICES

You may have the following rights regarding your personal information:

Access & Correction: Request a copy of your data and correct inaccuracies.
Opt-Out: Unsubscribe from marketing emails at any time.
Data Deletion: Request the deletion of your personal data, subject to legal limitations.
Do Not Track (DNT): Some browsers allow you to send DNT signals, but we do not alter our tracking practices in response to them.

Residents of certain states (including California) may have additional rights under applicable state privacy laws. To exercise any of these rights, please contact us at support@qest4.com. We will verify your identity and respond to legitimate requests within a reasonable period, typically no later than 30 days.

9. COOKIES & TRACKING TECHNOLOGIES

We use cookies to improve user experience and collect analytics. Our member platform also uses cookies and tracking technologies on pages it serves. You can manage your cookie preferences in your browser settings.

10. THIRD-PARTY LINKS

Our website and platform may contain links to third-party sites, including supplement partners and other affiliated companies. We are not responsible for their privacy practices, and we encourage you to review their policies. Please note that we may have affiliate or paid placement arrangements with certain third parties; these arrangements are disclosed separately on the relevant pages.

11. GEOGRAPHIC SCOPE

Our services are intended only for users located in the United States. We do not knowingly offer our practitioner platform or AI Assistant to users outside the United States. By creating an account or using our services, you represent and warrant that you are located in the United States. If you access our services from outside the United States, you do so at your own risk and are responsible for compliance with any applicable local laws. We reserve the right to restrict or terminate access for users we determine to be located outside the United States.

Our services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of 18.

12. UPDATES TO THIS PRIVACY POLICY

We may update this policy from time to time. Routine updates — such as adding, removing, or replacing a service provider, or reflecting a change in a third-party provider’s published policies — will be posted on this page with an updated “Last Updated” date and version number. Material changes (such as new categories of data collection, new purposes of use, or changes to your rights) will be communicated more prominently and, where appropriate, will require renewed acknowledgment before continued use of the affected services.

We retain prior versions of this Privacy Policy and records of user acknowledgments for our internal compliance and legal purposes.

13. CONTACT INFORMATION

For any privacy-related inquiries, data requests, or to report a concern, you can contact us at:
QEST4, LLC
356 E 20 S
American Fork, UT 84003
support@qest4.com
(801) 348-0408